General terms and conditions
General Terms and Conditions
of Mydone s.r.o. for the sale of gift vouchers and consent to the provision of personal data.
Mydone s.r.o., with its registered office at: Jakubská 744/4, 110 00 Prague 1, Company ID: 03083063, Tax ID: CZ03083063, registered with the Municipal Court in Prague, file number C229839, is the operator of the GamberoRosso restaurant, Jakubská 744/4, 110 00 Prague 1 and the website www.gamberorosso.menu through which the Buyer purchases the Gift Voucher.
Article I - Definition of basic terms
Unless otherwise stated in the Offer or the Gift Voucher, the following terms and abbreviations marked with a capital letter have the meaning in the definitions below:
• The Restaurant is the place where the Gift Voucher is fulfilled. This is the GamberoRosso restaurant, Jakubská 744/4, 110 00 Prague 1.
• The Site is the website www.gamberorosso.menu
• The Buyer is a natural person or legal entity who orders and purchases a Gift Voucher on the Site or in the Restaurant;
• The Seller is Mydone s.r.o., with its registered office at: Jakubská 744/4, 110 00 Prague 1, Company ID: 03083063, Tax ID: CZ03083063;
• The Gift Voucher is a confirmation of the Buyer's time-limited right to the Seller to provide the Seller with the Performance, and the purchase of the Gift Voucher can be proven to the Seller;
• The Performance is the goods or services provided by the Seller to the Buyer and specified in the Offer and in the Gift Voucher;
• Order Form is a form on the Site through which the Buyer places an order and purchases a Gift Voucher;
• E-mail is the Buyer's e-mail address provided by the Buyer in the process of purchasing a Gift Voucher;
• GTC are these General Terms and Conditions.
Article II - Order and Purchase of a Gift Voucher
• The Seller publishes on the Site at certain time intervals (daily or otherwise) an Offer for Gift Vouchers, the purchase of which the Buyer can order and which the Buyer can purchase.
• The Gift Voucher Offer is active upon its publication on the Site. Each Buyer may order any number of Gift Vouchers, unless otherwise stated in the Offer. When providing the Performance by the Seller, it is possible to use multiple Gift Vouchers when providing the current Performance (for example, when visiting a Restaurant, it is possible to apply more than one Gift Voucher when paying one bill. The Gift Voucher can be used once and in full, unless the Seller specifies otherwise. The Seller is not obliged to compensate the Buyer for the unused value of the Gift Voucher in any way.
• The Gift Voucher order and its subsequent purchase is made only in the Restaurant or through the Site, the steps, methods and sequences of which are set out on it. For payment methods: Payment by card or credit card, the Gift Voucher will be sent to the Buyer's E-mail immediately after the successful payment has been confirmed by the bank. By filling out the Order Form, the Buyer orders the purchase of a Gift Voucher (hereinafter referred to as the "Order") and:
a) The Order for the purchase of a Gift Voucher becomes binding only when the Buyer pays the price for the Gift Voucher in accordance with the procedure specified on the Site. Until the price of the Gift Voucher is paid, the Buyer does not have the right to issue a Gift Voucher.
b) Agrees to the established GTC valid at the time of the Order as well as to the terms and conditions of the Offer.
• By crediting the price of the Gift Voucher to the Seller's account, the purchase of the Gift Voucher is completed.
• The Seller issues a tax document in relation to the purchase of the Gift Voucher. If the Buyer acts as a taxable person when purchasing the Gift Voucher, i.e. procures a voucher for business purposes, he may use the document issued by the Seller for these purposes.
• The Seller is not liable for damages incurred by the Buyer as a result of an incorrectly specified E-mail by the Buyer.
• The obligations arising from the purchase of a Gift Voucher are deemed to be fulfilled by the Seller providing the Performance to the Buyer using the Gift Voucher or by the Buyer not using the Gift Voucher during the validity period of the Gift Voucher.
Article III - Rights and Obligations
• The Seller shall, no later than 48 hours after the price for the Gift Voucher is credited to its bank account, send the Gift Voucher to the Buyer electronically to the Buyer's e-mail address specified in the Order Form. The Gift Voucher shall thus be deemed to have been delivered to the Buyer.
• The Gift Voucher (in printed or electronic form) is a valid document of the rights arising from the Gift Voucher.
• The Seller shall keep a list of Gift Vouchers for the purpose of carrying out a possible check of the Gift Voucher submitted by the Buyer to the Seller, with which the Buyer agrees.
• The Buyer is entitled to use the Gift Voucher only under the conditions that are published in the specific Offer, on the Gift Voucher and, if applicable, in the instructions delivered to the Buyer together with the Gift Voucher. The validity period of the Gift Voucher is always directly stated on the Gift Voucher.
• If the Offer or Gift Voucher stipulates the need to reserve a date between the Seller and the Buyer for the provision of the Performance (for example, the day and time of a restaurant reservation), the Buyer shall agree in the manner specified in the Offer or on Gift Voucher (via the Order Form, by phone, etc.) the date of use of the Gift Voucher.
• After the expiration of the validity period of the Gift Voucher, the Buyer loses the right to the provision of the right arising from the Gift Voucher without the right to a refund of the Price paid for the Gift Voucher.
• The Buyer agrees that the Seller may send him emails to his E-mail as a direct marketing tool. The Buyer is entitled to withdraw the consent according to the previous sentence at any time.
Article IV - Seller's Liability
• The Seller, as the supplier of the Gift Voucher as well as the supplier of the Performance, is responsible for:
• a) the quality and scope of the Performance
• b) the delivery of the Performance
• c) the fulfillment of the Buyer's rights under the Gift Voucher
• d) the truthfulness and completeness of the Offer
• e) the fulfillment of all the Buyer's rights arising from the applicable legal regulations, both in connection with the purchase of the Gift Voucher and in connection with the provision of the Performance
Article V - Conditions for Complaints
• If the Buyer does not receive the Gift Voucher within the period specified in these GTC, or the Gift Voucher contains conditions other than those specified in the Offer or the Gift Voucher has other defects, the Buyer may complain about the defects. The Buyer is obliged to claim the defects in writing by e-mail to the address: info@gamberorosso.menu. The deadline for making a complaint is 48 hours from the delivery of the Gift Voucher and, if the Gift Voucher is not delivered, 3 working days from the expiry of the deadline for delivery of the Gift Voucher. If the Buyer does not claim defects within the deadlines and in the manner specified in the previous sentence, his rights to claim defects shall lapse.
• The Seller is obliged to remove the defects pursuant to point 1 within 3 working days from the delivery of the complaint. If the defect is not removed within the given deadline, the Buyer is entitled to withdraw from the purchase.
Article VI - Termination of the Order, purchase of the Gift Voucher
• If the Buyer does not pay the price for the Gift Voucher within the deadline specified in these GTC, the Order and the right to purchase the Gift Voucher shall lapse without further notice.
• The Broker has the right to withdraw the Offer from the Site if it finds that the information or data provided in the Offer is incorrect, incomplete or erroneous or the Offer has another defect due to which it cannot be offered. If a Gift Voucher has been purchased in the meantime in relation to such an Offer, this Offer is cancelled, and the Buyer acknowledges and agrees that in this case the price for the Gift Voucher paid by him will be returned to him by the Seller, and the Buyer is obliged to accept this performance from the Seller. The Buyer is entitled to demand the return of the Price for the Gift Voucher only from the Seller. The Price for the Gift Voucher will be returned to the Buyer within 14 days of the withdrawal of the Offer from the Site in accordance with this point, to the Buyer's account from which the relevant payment was made.
Article VII - Personal data protection and consent to the processing of personal data
• The Seller hereby states that it processes personal data within the scope of personal data for the purpose of purchasing a Gift Voucher - name, surname, e-mail, telephone number (hereinafter referred to as "personal data"), for the purpose of creating a database of Buyers who have purchased Gift Vouchers, for the purpose of maintaining client accounts and their administration, for the purpose of fulfilling the Seller's rights and obligations related to ordering and purchasing Gift Vouchers and fulfilling the obligations arising from them.
• The Buyer confirms that the personal data correspond to reality, are complete, true and accurate.
• The Buyer grants consent to the processing of this personal data voluntarily, until the Buyer withdraws this consent. Consent can be withdrawn in writing or by e-mail.
• The Buyer agrees to the sending of information and news from the Seller related to the Seller's services to the Buyer's address.
Article VIII - Common and Final Provisions
• The Seller publishes the GTC on the Site.
• Contractual relations between the Seller and those not further regulated in the GTC are governed by the legal order of the Czech Republic.
• The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract.
• Acceptance of payments via payment cards is provided for the Seller by Comgate, a.s., Gočárova třída 1754 / 48b, Hradec Králové, e-mail: platby-podpora@comgate.cz, Tel: +420 228 224 267.
• These GTC enter into force on 01.07.2025.